difficult situation examples for students

For example, a student applying for an entry-level position. When students are required to do something, they may react negatively. I am also not going to address that the teacher seemed oblivious to what was going on between the student and this visitor. If student has a strong passion for advocating, introduce them to groups on campus that focus on advocacy efforts. Depending on the severity, contact the Dean of Students Office to report the concern. 3. When I started my last job as an HR training specialist, I noticed that every internal audit revealed some of the same errors in certain HR processes. If a student appears spacey or confused or even somewhat disheveled, but otherwise appropriate, start by letting them know they just seem a bit more tired than usual and ask if the student has had enough sleep. I apologized to the customer and gave them a bonus for their next vacation. Example Answer: Asking this question gives an interviewer insight on many key traits including: How well you listen. The training material was an extremely dry online course with a lot of text and no illustrations or media. Look for the opportunity to dialogue about the situation. Key Takeaways: This is a great example if you are applying to customer service jobs because mistakes inevitably will happen. If you think it is appropriate, you can modify the grade or give an alternative assignment. Key Takeaways: The candidate didnt shy away from a challenge, and their boldness was rewarded. Always highlight positive behavior and improvement as well. Try a non-threatening, non-escalating I statement, such as: "As an educator, I do not speak to someone who uses vulgar/crass/disrespectful language. How you prioritize. Some standard interview questions may seem a bit scary at first. Example Answer. Build trust so that you can build a real, working, functional student-teacher relationship. Ex: Student informs you in an email that you will be sorry for not changing their grade. I asked a specialist from the support team to help me with the technical aspects. They would have had a more desirous outcome than what I did say. Ex: Student is aggressively accusing you of not communicating clear expectations for an assignment and is demanding aggressively that you change the grade. If we are to fix education, we have to stop blaming and making excuses. Minimizing could make the student feel unimportant. So, she asked me to enter 80 more hours that month, and then I would subtract those hours from the following months timesheet. The ways you deal with conflict, deadlines, and other work pressures. As a result, citizens find it difficult to discern what is real and what . Add all the specific actions and thought-processes that apply to your example, and try to make it sound like you're telling a story versus rattling off facts. The student in question does not report the situation, fearing reprisals. Reiterate or set parameters for future behaviors. I left a detailed note for my boss asking him to check in with the client on Monday. Remember that with a no contact letter there is not a proximity component. These guidelines should be given to the student in writing, with copies also distributed to the practicum supervisor, the practicum faculty, and the director of field education. He taught biology, and we had to find a couple of different substitute teachers for his year of sabbatical. The candidate didnt hesitate to help the customer. Some examples of situations may include assisting a frustrated customer, receiving a different type of assignment than you're used to, or struggling to complete all your work because of staffing issues. Contact the Dean of Students Office with any additional questions. If the student is in your program or you know the student, you can discuss the concerns with the student. Refer the student to the resources that would address the problems that they are presenting. My parents are very strict and I also don't want to make them disappointed. (My reason for not tackling any of those topics? Faculty and community supervisors need not, and should not, be therapists to students. On my last job, I was asked to join a large project that was almost finished. Keep families informed about their child's behavior and lean on them for support. "Repeat the statement calmly two times. For example, crisis is one of the difficult situations which it requires immediate response for to avoid major damages. You can then decide how you will inform the student of your decision--email or at the next class meeting. How to Use the STAR Interview Method Like a Pro, Answering What Are Your Strengths? Interview Question, Tell Me About Yourself. Tackle This Classic Interview Question, How to Prepare for a Software Engineering Job Interview, CNA Interview Questions and How to Answer Them. Use the following sample answers to help you: At my current job, a client called late Friday afternoon with an urgent question about their project status. Key Takeaways: This answer shows the candidates ownership of their teams problem and how they took the initiative to solve it. If you are face to face with a student who is threatening you, remain in an open area with a visible means of escape until the police arrive. Inform the student that they should expect to hear from the Dean of Students Office. We are all in this together. The pain subsides like it always does. The more you prepare for your job interviews, the more confident you'll be in describing how you handled a difficult work situation and that greatly increases your chance of getting hired. If you made a mistake and no one noticed, what would you do? Action: Explain the actions you used to complete your task or solve your issue. Ex: A student in your class expresses that they have romantic feelings for you. Just keep fixing that computer!" The human connection has been found to be as important as food and shelter for an overall healthy life. Example Answer: Ex: A students internship supervisor reports that they are not performing professionally. 5. It was a success. Our results also improved after that. At first, he hesitated. I have had several students who challenge my authority in the classroom in front of the class. I must have had an angry look on my face when I turned to look, and that single look got a nasty reaction. I was able to finish the project within schedule and budget. Example Answer: Example Answer: In my previous job, there was this time when a customer wanted a new website built on a very tight schedule and with a limited budget. The candidate identified an area for improvement and took initiative. I gave her a recommendation letter and she ended up getting hired. Don't get caught up in their emotional state, it is not your job to counsel students. Being social beings, we seek love and friendship. Ex: Student writes in a request for recommendation letter or application personal statement that if he/she is not accepted into desired program, he/she is depressed and no longer interested in living. As a result, the quality of everyone's reports improved, not just those of the new employee. Difficult students for me are those who interrupt the flow of curriculum delivery. I did not focus on his behavior, but rather on what we could do to exceed his expectations. Not only did the candidate do this, but they discovered a critical problem, had the courage to diplomatically raise the issue and worked to solve the problem in a way that minimized negative impact on the project goals. Example Answer: 1. A written action plan could be developed for the student to follow to improve the standard of the students performance. I knew it was too risky. I will share one of mine with you: Example #1 Situation "Well, there was a time at work where two different high level executives asked me to do different things (completely opposite things, in fact.) 1. Think about your previous experience. Don't ignore the problem. While I was in college, I worked part-time at a coffee shop. If you have any questions, contact the Student Advocate in the Dean of Students Office. That is why I felt compelled to do something, so I gave the student "the look," and my authority as an adult was then challenged. If tensions are running high, it might be best to avoid dealing with a situation right at that moment. I also had the junior programmers do some of the work, which reduced the labor cost. In my first team meeting at ABCD Corporation, my manager told a couple of prejudiced jokes. 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In pursuing a fair workload distribution, it also shows that the candidate is hard working. I went over the specific actions I was planning to take and got our top specialists working on the issues. I was working late at the office one day when a customer called. But, after all, I communicated what I really wanted to communicate. Don't get into arguments. Customers also wanted to buy the mini doughnuts, so we started making mini doughnuts in all flavors, and they also became top sellers. They were asked multiple times to include all the required information, but the reports continued to lack all the data and had to be redone for others to do their jobs. I also asked other supervisors to review this with their reports and to post a chart of when the reports were due. I decided to create a new version of that course, with videos and multiple-choice tests after each lesson. Please also share successful strategies for diffusing unnecessary conflicts. As I mentioned above, my facial expression may have cued the response. Politely respond to the email and ask for clarification about what is meant by "you will be sorry.". . After that, he was considerably easier to service. Perhaps when I looked in a perturbed fashion at this student it was viewed as a challenge. Customer service scenario 11: The price is too high. Key Takeaways: The candidate showed well-thought reasoning in choosing who to fire. Contact the Dean of Students Office to explain the situation. If the student appears high or stoned, but is not disruptive, ask if the student is feeling well. I wondered if the new employee was getting clear information, so I created a sample report for the new hire showing all the required data. If you prefer, you could ask the student to submit concerns in writing. Show your thought process and your abilities in problem-solving. Make sure that the story has a positive outcome. If you are able, walk the student to the Counseling Center for an urgent consultation. I look forward to your suggestions and ideas. 2022 TopInterview, All Rights Reserved. I told him that there were many tasks that we were used to doing, and that he could delegate them to us instead of doing everything himself. He was angry about the problems we hadnt solved yet. You should start by briefly describing the context of the difficult situation. She understood, thanked me for warning her, and gave up that idea. The following are illustrative examples of difficult situations. Usually my boss directly interacts with our clients, but he'd already left for the weekend. Turn the pain into motivation to bring a positive change in your life. I do not.. (see "a" and "b," below). Note: The interviewer may decide to ask about a specific situation rather than leaving that up to you. developing your answers for a behaviorial interview. Inform the department chair or supervisor of the situation, Depending on the severity, submit a report to, Failure to comply with a directive by the faculty in this situation could be a violation of the. Call local police department to request a well-being check. With just my look, I told this student that I was displeased. Then, wisely or not, I decided to assert that authority. Trust. Here, despite the lack of experience, this answer shows the candidates willingness to go beyond what was expected of him and be a team player. Because of that, I had to fire one person from my team. If you must meet with the student in your office keep the door open and have a responsible third party present. But it did get me thinking: What would I have done differently to diffuse the situation if I were the teacher? Most leaders know it is the decision that they have to make but it is the hardest to make. SEE ALSO: The Best Books for Speech Therapy Practice During our meeting, I politely framed the issue in a way that communicated that we wanted to understand how to serve him better. The above exchange occurred when I just couldn't stand it any longer and turned and looked for the student who was making all that noise while the teacher was trying to teach high school biology. Key Takeaways: 11. ", "I recognize how frustrated you are and I want to work with you. Consider your previous work experiences when you've encountered challenges. I decided to meet with him in person to understand him better and hopefully create a more positive dynamic. You may be asked about that particular scenario for a reason, so do your best to answer it rather than trying to use a different example. Tell the student to stop the inappropriate communication. Because this is likely part of a behavioral interview, use the STAR method to prepare a great answer beforehand so you can confidently respond during the interview. a student may go to a speech and hold a sign, but cannot yell and shout causing a disruption). Ask the student what the student has heard from the other student and why they are concerned. When I got the first positive answer, I continued contacting the other people, now mentioning the one who had accepted, and so on. Ex: A student emails you about missing class due to the passing of their family member, Ex: Spacing out, looking high, falling asleep in class, appearing disheveled or malodorous, or speaking incoherently, Ex: A student tells you that they are concerned about another students well-being, Ex: A student discloses to you that they have not eaten recently because they cannot afford food, Ex: A student comes out to you and seems to be having difficulty with their sexuality or gender identity, Ex: A student disclosing to you that they were sexually assaulted, Ex: A students paper seems to have been plagiarized, Ex: A student tells you that you are violating their first amendment right of free speech, Ex: Two students in your class have a no contact letter between them, Ex: A student approaches you about applying for a withdraw due to mental health reasons, Code of Student Rights and Responsibilities, Response Guide for Difficult Student Situations, Students in Distress Folder (PDF for printing), An HTML only version of the information on the Distress Folder is available, Sexual and Discriminatory Harassment Prevention Training (PDF). The police can refer the situation to the Dean of Students Office depending on the level of severity. The client was fine with that. If you feel comfortable refer or give information to the student about the Cardinal Cupboard, Coalition for the Homeless, or LouieConnect.com. The third time, add, "I am going to end this conversation. If you have a concern, do not wait to see if it happens again. This is the place to be very detailed and specific so take your time providing this information. 13. If not dealt with effectively, and communication channels break down, challenging and confrontational conversations may occur. 1. He ended up apologizing and explaining that he was extremely stressed because of personal issues. If the student is belligerent, call University Police 852-6111 or 911. Speak to your supervisor or department chair to discuss the policy or process for this situation. Remember it is up to your discretion to allow makeup work. People with these behavioral traits already intact can immediately handle the unforeseen challenges that come with the job, making them desirable candidates especially for high-level positions. Remain calm and collected. I turned down the work and respectfully explained my reasoning to the customer. Key Takeaways: In this example, the candidate had to join a project at the tail end and get up to speed quickly. Conversely, don't play yourself down unless it's explaining how you've grown. You need to provide the important background information to ensure the interviewer has an idea of the situation you were facing. Utilize the campus resources recommended throughout the document. difficult situation examples for students May 14, 2022 10:02 am chicago bears tickets 2022 chicago bears tickets 2022 Even though I was new, I later approached him in private and respectfully explained that those jokes could be offensive to some people. When students perform poorly in placement, the treatment and service needs of clients and/or the needs of the agency become a priority. the student asked. Report and document the situation to your supervisor. send our content editing team a message here, 21 Best Tell Me a Time You Made a Mistake Interview Answers, 11 Answers to Tell Me a Time You Went Above and Beyond Interview Question, 10 Most Asked Integrity Interview Questions with Answers, 25 Most Asked Confidentiality Interview Questions with Answers, 50 Most Asked Phone Interview Questions with Answers, 10 Best Answers to What Are Your Interests and Hobbies, 25 Most Asked Multitasking Interview Questions with Answers, 10 Top Answers to What Can You Bring to the Company, 25 Most Asked Change Management Interview Questions, 10 Top Answers to Where Do You See Yourself in 5 Years, 75 Tough Interview Questions and Answers to Ace Each One, 11 Top Answers to What Is Your Communication Style Interview Question. R: Result show the results you achieved. Be objective about what you notice and give examples. Divide participants into small groups of three. Key Takeaways: The candidate was bold to confront his managers inappropriate behavior, and he did so in a professional manner. Be supportive and respectful. I used every minute I had to study everything he had already prepared and finish the presentation. STAR stands for Situation, Task, Action, and Result, the four areas you want to touch on when answering this type of question: Situation: Explain the event/situation in a few concise sentences. Use this guide as a springboard to begin communication about difficult student situations. Back when I was the customer support team leader at ABCD Corporation, we had a new client who was often very rude to my team. Example Answer: (i.e. The Student Care Team developed this guide to inform response to difficult situations that may occur in and outside of the classroom. This is a great opportunity to leave a strong impression on the hiring manager and show them youre the best fit for the job. You may also follow up with the Dean of Students Office with information so that any previous contact with former student can be reviewed and family can be contacted as necessary. This is not an all-encompassing list, nor are you expected to deal with these situations alone. The body's alarm system causes the panic disorder in which the stress response exhibited by many animals, including humans. If you suspect the disturbing features of the writing are literary (suggest another word: fictional or literal) in nature, discuss your concerns directly with the student. He was constantly overworked while my teammates and I had free time, so I decided to talk to him. Some examples of situations may include assisting a frustrated customer, receiving a different type of assignment than you're used to, or struggling to complete all your work because of staffing issues. He eventually apologized for his behavior. Moreover, my school is one of the best schools in my province, so the students here always try as much as possible to have a good score, and also a good university in the future. In a counseling I wonder if it would have been any different if I had kept my face passive. Practicum education does not permit automatic access to students private lives or personal problems. We worked through the question together, and I was able to provide enough information that the client felt the rest could wait until Monday. 7 days for free. You can use the STAR technique to organize your ideas and create a great answer to standard interview behavioral questions, like this one. An alternative would be: "I find your statements/email, etc., to be vulgar/inappropriate/disrespectful and others may, too. It's normal for teachers to force explanations from difficult students as a form of accountability. Take a breath (literally). If the student has questions about what they can and cannot do, refer them to the Dean of Students Office to discuss. This can include external factors such as natural disasters, social factors such as arguing with a friend and personal problems such as a health issue. For best results, the angle an interviewer puts on the question should be related to any issues of concern they may have about you. As part of a behavioral-based interview, this is an effective way for a hiring manager to learn a great deal about an applicant without using multiple questions. Changing friendship. The customer was upset and hired another company for the job. . Students might write about challenging ideas in papers; however, unless you believe the student is a danger to self or others grade the student by the rubric, not whether you agree with the content. 2. They came up with solutions to lower costs and finish the project successfully. If it is not during regular office hours, contact University Police and provide them with the information. Depending on the severity of the threat and your level of concern, you can contact University Police. Both of us lost our dignity that day. 9. Leaders get it hard to make a certain decision because they feel that they need to please their followers. They should have allowed for a longer schedule or a larger budget for that project. Most people will also recognise that putting off the difficult conversation alleviates short-term anxiety. 1. I checked the training material they used for the managers. "What do you care? The following is a list of 7 rules-all don'ts-that will help you avoid the most common pitfalls, and turn your most difficult students into valued members of your classroom. I had a very difficult situation where the company I was working for was having financial problems. My difficult situation is studying pressure. 1st Answer Example Admin Manager Marketing Retail Sales Teacher How to Answer The interviewer would like to know how you deal with challenging or uncomfortable situations. Try this scenario with Dashly saved replies. Here's an example answer from a candidate who handled an unhappy customer: "My previous job was as a team leader at a grocery store. Ex: Student sends an email that he/she is going to harm you. If you consulted others before making the decision, you could choose to inform the student that your decision was made after consulting with the department chair or other faculty. Prepare your STAR interview answer using what you have learned here and show your potential employer that you have what it takes to get that job. Repeat this calmly if needed. Regardless of how the question is asked, here are some tips to help you ace the answer and get the job. Ask the student to please discuss this in a calm manner and state you would be happy to listen. Example Answer: It was a strategic client, so I couldnt refuse it. When I studied the specifics of the tasks I was responsible for, I realized someone had made a wrong estimate. It took us one week to solve all problems, but I was able to gain his trust back in our company. Task: Briefly describe the task/situation you handled, giving relevant details as needed. The customer was impressed, and I got a promotion. Ensure the student knows that their free speech will not be sanctioned, but if other violations occur, such as disruption, that might be sanctioned. Example answers for "Tell me how you handled a difficult situation" Here are four example answers you can refer to when forming your answer to this interview question: Example 1. When I started working at a small publishing company, my boss asked me to get some high-profile endorsements for a new book. Speech-Language Pathologists (SLPs) are only able to see students/clients 30-60 mins (or less) per week. Just send us your info and well be right in touch. The Student Care Team recommends that faculty review the issues in this document and include a statement about appropriate classroom behavior in your syllabus in order to proactively address these situations. It is an especially great way to answer the interviewers question if you are seeking a customer service job. If someone clearly needs immediate medical attention (examples: passing out, hallucinating, incoherent, intoxicated, or agitated/belligerent), then immediately call University Police/911. Consult with your department chair or a colleague. Instead of arguing back, they listened, asked questions, and communicated frequently. Develop strategies for preventing difficult situations. That is why I felt compelled to do something, so I gave the student "the look," and my authority as an adult was then challenged. Key Takeaways: The candidate made a tough decision to refuse a project that proved to be problematic. If the student replies yes, but clearly does not appear well, tell the student and recommend that you walk together to talk to Campus Health Services. When you provide University Police with the details of the situation, they will advise about next appropriate steps. Familiarize yourself with campus resources and policies: When dealing with a difficult student situation: Ex: Student writes in an essay that he/she is depressed and no longer interested in living. One of the most difficult challenges Ive had so far was when a colleague was hospitalized one day before a presentation to a potential client.

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