microsoft authenticator not sending notifications new phone

This is causing issues when users need to re set up the account in the Authenticator app. We have recently implemented MFA with a conditional access policy. Also, my MS Authenticator does not receive any notifications. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Authenticator app isn't receiving notifications to - Microsoft Make surethe accountisregistered for passwordless andisjoined to you work or school. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. This permission is only used when you report a technical problem through the app settings. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Most accounts provide backup codes you can use if youve lost or damaged your phone. Try this, hit the hamburger on the left and click on "backup this device". If you register your device with your organization, your organization can change this policy on your phone. Q: Why is my account tile gray and inactive? When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. To remove the app from a device using a personal Microsoft account, go to the two-step verification area of yourAccount Securitypage and choose to turn off verification for your old device. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. I guess i've never noticed this as the notifications have just stopped working recently. It then hashes the data using SHA-512, and adds it to the JWE before storing the whole file and Key ID in your account. Whenever I try to enter a MS service (e.g. Reinstalling doesn't work either. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. If your question wasn't answered here, we want to hear from you. A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. Please help.Thank you. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. Then sign on with recovery account to do the restore. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. Once i did that, I now get the notifications again. Authentication app is not working correctly. Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Issues with Microsoft Authenticator not popping up Approval message TapRemove accountto remove the account from the app. This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. When you add a Microsoft account, the app requires network/internet connection. How To Enable Push Notifications For Microsoft Authenticator You can use Autofill to sync and autofill your passwords on your iOS and Android devices. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. You'll use these codes as single-use password to verify that you are who you say you are. Select the headings below to see more information. Find out more about the Microsoft MVP Award Program. 05:33 AM Q: What is App Lock, and how can I use it to help to keep me more secure? A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. This behavior doesn't make sense to me. Can you get notifications from other apps? More info about Internet Explorer and Microsoft Edge. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. - edited A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. A: Here's the full list of permissions that might be asked for, and how they're used by the app. You have to re-create your 2FA accounts on your new phone manually. Q: Why do I only get notifications when the app is open? Microsoft Authenticator app has stopped displaying the approve/deny message. For your work or school account, your organization decides whether or not to allow one-click notifications. It was in the way more than I used it so I turned it off. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. What might be the issue? Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Set up the Microsoft Authenticator app as your verification method We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. Based on my knowledge, if you want to older version APP, you could download apk file and install it. A: The Authenticator app collects your GPS information to determine what country you are located in. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . Select Security info in the left menu or by using the link in the Security info pane. What can I do? microsoft authenticator not sending notifications new phone First, you need to have the Authenticator app installed on your mobile device. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. A: Verified IDs are issued directly from your organization or a website. Since we launched in 2006, our articles have been read billions of times. Thank you for writing to Microsoft Community Forums. Please try the above suggestion and if there's any update, feel free to let us know. The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. Microsoft Authenticator App does not send approval request or Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Read the contents of your storage. Some information from your storage is collected to diagnose the issue. There is no other method that I can possibly proceed with. This way you can reenable push notifications. For more information, review the Microsoft Privacy Statement. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. Then sign on with recovery account to do the restore. Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. Use fingerprint hardware. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. Check for notifications doesn't change the situation: no notification queued. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. A: Your org might require you to register the device to track access to secured resources, such as files and apps. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. I'm afraid it's an Android 5.0.2 issue. You can try to resolve your network connections through your phone settings. A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app.

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