item not as described ebay return shipping

See our page on, Would you like us to help with an open return request? Simply print the label on normal paper and tape it to the package. Read the complete details about the eBay Money Back Guarantee. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. Choose Print label. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. You know its interesting that the post I read before yours says In some cases, your response options may differ. Take great pictures! I dont have to pay to get the item back and the person is happy because I resolved their problem. Why didn't you check the size before ordering? Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. View cart for details. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. This doesnt happen often, but it has happened! Whether you need to accept the return depends on their reason for opening the return. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Good luck and sorry you encountered this circumstance. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). In some instances, return shipping charges are estimated rather than based on the actual weight of the package. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. 11:35 AM. 01:47 PM. I have reported the buyers, but I still have all 12 returns counting against me. Since last Fall, a Top Rated Seller does not need proof. nirE troP ,naM fo elsI. But they don't have to disrupt your businessor your profits. What if the seller doesn't offer returns? I also had a listing that was marked as parts only returned as defective? The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Another sale previously had the buyer claim an item was defective when I know it was not. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. For more details, please see our Condition of returned items policy. If you choose to use your own carrier, we recommend using a tracked service. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. If your item hasnt arrived, or isnt as described,let the seller know. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Something went wrong. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. where! Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. After all, I paid for the insurance right? - edited I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. How long should I give a seller to fix the problem before I contact eBay? Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. If we're asked to step in to help, we may ask the buyer to return the item to you. Read theSeller protections policyto find out how to qualify to issue partial refunds. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. To the OP- the great thing is, you are selling items without much competition, apples to apples. Do I need to pay extra for the eBay Money Back Guarantee? In the rare instance, this can happen. Seller with 11000 feedback. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. You are describing the old rules the rules changed a few months ago. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Returns cannot be closed at the request of a seller. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. You can also find more information in our full article below. Return Claim "Not As Described"? There's no way around losing an Item Not As Described case. NOTICE: 3D glasses are all different and must have a compatible TV set to work. This will definitely help any return request case that comes your way and a good habit to get into. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. See the Abusive buyer policy for more examples of activity that we don't allow. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Does the tracking number show it was delivered? Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Enter a return merchandise authorization number, if you use them. Some business equipment categories that may be covered by the. I cant make the buyer read it! Check the seller's return policy in the listing to see who is responsible for return shipping costs. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Some business equipment categories that may be covered by the. You can still close it if things are resolved. Add a message to the buyer explaining why the refund wasn't full. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. The criteria for Top Rated Seller is here: Top Rated Seller Program. I have details about my terms with shipping, returns, freight shipping, and refunds. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. The seller covers the cost of the return. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Listen to this weeks podcast to hear sourcing methods from a seller! Too many of those and their returns ability will be hindered. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. So having a returns policy can give you a competitive advantage. Research your model before purchasing this because there will be no returns for buying the wrong item. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. The best option for you is to send a Return label, at your expense. They claim they are not responsible for damage during shipment, and imply that I lost the part. See ourpartial refund guidelines. Say something like: There is a scratch on the back, please see photo #9 for details. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. No. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. Copyright 1995-2023 eBay Inc. All Rights Reserved. However, it does happen and when it does, I have to deal with it as best as I can. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. If you've sold on ebay long enough you've had this happen. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. 01-08-2020 ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. See details. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. Something went wrong. You'll also be responsible for covering return shipping costs. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. Refund the buyer, the buyer keeps the item. This was one of those times I was pretty happy I had taken photographs while I was packing it. Tip Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. Shipping has definitely been delayed with everything going on. He tried to re-tie it down with new straps and put in a request for a refund. So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. Many buyers only make purchases from sellers that offer a returns policy. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. - edited I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". The eBay Resolution Centre is at the bottom of this page. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Being faced with a return request can be very intimidating. 3. eBay will review your case and get back to you within 48 hours. If you dont ship the item back by that date, we may close your request and you will not receive a refund. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Adding these each time has saved me many times when buyers have tried to get me to accept a return. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. When a buyer opens a Not As Described case, the sellers options are few. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Research your model before purchasing this because there will be no returns for buying the wrong item. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Many eBay sellers accept returns if you've changed your mind. This will help make you a top seller and keep money in your pocket! (oh and that happened b.c ppl would send it back stating wrong size). Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Covers your purchase price plus original shipping on virtually all items. They will just accept that they are not covered and walk away. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! Tip Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Send a message to the customer to solve the problem. We protect ourselves! Send you a message The seller may ask you for some more details about your return request. You can always report the buyer later for misusing the MBG. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. Open a case and try to work things out with the seller. You dont need a special printer or self-adhesive labels when printing return shipping labels. 2022 Flea Market Flipper. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. 2. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. If you want the items back before refunding, I'd accept the return and send them a shipping label. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. Its always good to see where eBay stands with the case before you contact the buyer back. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. My desire is that they get more than they are expecting! The eBay Money Back Guarantee is not a product warranty. (2) One does not activate this seller protection by calling customer service. Something went wrong. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. If they are rude or threatening to you, do not retaliate. Ebay sides with buyers in not as described claims. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. When a buyer opens a return request the funds related to the sale may be put on hold. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. I pretty much do the same thing every time. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. When you start selling on Ebay, decide if you are willing to take returns at all. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. If the item is returned used or damaged, you may qualify to issue a partial refund.

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