footasylum returns faulty

They were dispatched quickly and delivered within a few days to Northern Ireland. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Ordered and paid on 10th December my daughter's Xmas present. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Giving one star so I can leave this review. Sign up to the newsletter to get style updates, exclusive info on sale events and more. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Hey Getta,Thanks for leaving us a great review. It needs to be unworn or unused and still have the original tags. Treated myself to some new trainers and jogging bottoms in the sale! All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. Get Discount. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. . One star as there is no 0 stars. Email never arrived so ended up going to a store on crutches to get a refund. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Keep up the good work Terry!Thanks so much.Tanya. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. Next time it will be JD SPORTS for my next purchase. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Ordered coats for 2 of my sons in the sale. We hope to see you shopping with us very soon. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. 1996 Retro Nuptse Jacket. Will definitely be ordering from them again. Thanks,Rebekah. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Heres how it works. 60%. A refund can take up to 10 working days to show in your account. They also offer a WhatsApp device but it doesnt work. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. In real life, they are dull, boring and have no character at all. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. I have worked in retail for over 15 years. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Get Code. They were dispatched quickly and delivered within a few days to Northern Ireland. Find out how we combat fake reviews. Perfect from start to finish. It goes against our guidelines to offer incentives for reviews. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Got them cheaper than any other website. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. All in all, satisfied with my purchase and dealings with this shop. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. The lady at the till was no better. And would recommend to all my friends amd family. They have scribbled size 7 on it. Asked for a pair of trainerscould not even tell what the guy said. You have 28 days to return your items and you'll need your original receipt or delivery note. To contact the Footasylum customer service team, start a live chat on the website. Extremely moody.I've never seen such self absorbed people. Ordered it on Monday and it was delivered on Tuesday. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. - Mel, posted 7 months ago Shoved the card machine into our face. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Discount. Happy from start to finish! Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Companies can ask for reviews via automatic invitations. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Gain access to Footasylum UNLCKD through your main Footasylum account. If this was my store, they would all be sacked. | Read 8,321-8,340 Reviews out of 55,152 Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Email and text communication was prompt and efficient. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Over 90 off RRP. Here are 8 tips for writing great reviews. Never again. Strengthen your review by uploading photos & videos. Will not use again. Then I started a new chat and got Sophie who was absolutely lovely. - Anonymous, posted 4 months ago Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Replies to negative reviews in < 24 hours. Date of experience: 18 December 2022 Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Keep up the good work Terry!Thanks so much.Tanya. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Tried to send Crocs back as they didnt fit my daughter. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Suggested companies are based on peoples browsing tendencies. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. First and last time I will use this company. Was looking everywhere but at her customers. My son lost out on his Christmas presents as a result. All students enjoy 10% off at Footasylum. Courier. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Why have i been rejected for my return as the item was faulty? One very disappointed son this Xmas! Thank you so much. Did have returns but again no problems, straight forward and quick refund. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Very disappointing.Would never order from them again! Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! They all fit perfectly. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. We also ensure all reviews are published without moderation. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Footasylum has collected 369 reviews with an average score of 1.86. .

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