how do i report a downed comcast line?

Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. New comments cannot be posted and votes cannot be cast. Just select Xfinity support and you will be able to speak with the next available specialist. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words How do you fix an exposed wire without electrical tape? Archived post. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Please help before someone gets hurt. Asking on behalf of my place of business. You can also request a call at a time that fits your schedule. We're sorry that didn't solve your issue. Reddit and its partners use cookies and similar technologies to provide you with a better experience. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Some utility companies mark or paint their lines. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. 2 1 RR ryanray.rr81 Visitor 2 Messages Thank you! .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? You can report an issue by going to the Xfinity Status Center. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Then it thanks me for signing in. Make the report to that person.. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Contact Customer Service at (800) 391-3000. Dial 333 to get connected to a customer service representative. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Choose the option that best describes your situation. You can email the site owner to let them know you were blocked. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Ask for the Comcast liason. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Throughout our history, DISH has always put customers first. Let us know. How to report a down or damaged CenturyLink line. Cookie Notice There appears to be no other way to contact comcast/xfinity. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. When should we expect this to be corrected? An official employee, such as myself or whoever is first available, will respond. It may be used in setting the FCC's priorities for regulating companies like Comcast. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. My thinking, if I were to do this at my house would be that that 1.) Say "No account." Let us know if you find downed or uncovered wires or cables in your area. How do I report this? There may be a 60 day notice cancellation fee for your service. Report it online using Xfinity Assistant. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Whenever there is an outage, your first step is to report it via email or twitter. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. I have a downed wire in the middle of the street. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Click to reveal A drop-down list appears. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Id give them a ring. Usually 911 dispatch has unlisted numbers for utilities. came out and verified that it isn't live. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . The tree and the cable are both on the grass verge next to my property. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Don't worry, we'll never do that as it might cut into our profits for the quarter. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. We have made changes to keep employees safe so response and call times may be longer than usual. Do what's best for your business. In the aftermath of a major storm, be aware of hazards presented by downed power lines. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. We truly appreciate you taking the time to reach out to let us know about a downed wire. A drop-down list appears. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. to Call your mayor's office. -ATTU-verseCare. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Youve reached the best place and perfect person to help with virtually all of your account needs! For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 up. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Privacy Policy. Cookie Notice Call 800.288.2020. It's infuriating. Tips in case of an outage What if my power is out? While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Can you direct message us your name and address, please? For immediate assistance, check out the Xfinity Assistant. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. For more information, please see our Please contact the moderators of this subreddit if you have any questions or concerns. Payments are posted to your account after 5:30 p.m. on the day they are received. 3.) The wires at my rental property are on the ground. Hello there! Select Start Troubleshooting to begin your modem restart. See how you can save when you add Comcast Business Mobile or add a new line. Hope this helps you out. Contact Us | Comcast Business Support We have all the tools to help with your cable line and make sure it gets taken care of. If you have questions about your services, we're here to answer them. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. the chances of Comcast having their act together enough to even . Our team can help get that line raised. Please call this number (855) 307-4896 to set up your service. Get in touch with Comcast Business. How to report a downed wire if I'm not a customer? It's not the power line and I don't think it's the regular cable either because there's no service outage. Step 1: Inquiry. Press question mark to learn the rest of the keyboard shortcuts. Responsible . Call us anytime at. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Verizon Business customers. How to Report an Issue Online Visit xfinity.com/xfinityassistant. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. By selecting Accept all, you consent to our use of Cookies. We can assist you with getting a ticket opened to let our amazing local team know. I hope youre having a great week so far! Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. I am at a loss. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. I hate to hear this has been your experience and would love to investigate this for you! To qualify for the credit, customers must: 1. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. You aren't allowed to. and our If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Sky News is distributed via an English-language radio news service, and through online channels. https://corporate.comcast.com/stories/meet-our-digital-care-team. Please send us a direct message to "Xfinity Support" with your full name and address. If you are experiencing problems with Comcast Xfinity, please submit a report below. Reporting this to comcast seems to be a problem. Let us know. God forbid this huge company actually provide a phone number where you could talk to someone. STAY AWAY from downed power lines. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. The action you just performed triggered the security solution. For your safety, do not touch or move the downed line. X | `>`. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Provide your account info and say, Line is down., Dont have AT&T service? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How to Report an Issue Online Visit xfinity.com/xfinityassistant. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. 115.124.120.233 I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Find an Xfinity Location Check the status and hours of locations near you. Report downed power lines at 713-207-2222. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Thanks! Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Thanks! Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. We have made changes to keep employees safe so response and call times may be longer than usual. Type your message in the text area near the bottom of the window. 70% of power outages are caused by major weather. Click the Check for Issues button. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Press Enter to send it. First Call 9-1-1. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! We have made changes to keep employees safe so response and call times may be longer than usual. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A recent storm brought down a tree which took down one of the above ground cables by my house. Call 911, which will get the FD out to asses the wire (s). It is to be expected when weather conditions are severe. I have followed these instructions and sent the private message on 6/1/21. Privacy Policy. Write your 17-digit account number on the "For" line of your check or money order. Comcast Xfinity problems in the last 24 hours. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Type your message in the text area near the bottom of the window 5. Stay at least 10 feet away from the wire and secure the area to keep others away, too. How do I report a downed telephone line? Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Thank you for bringing this issue to our attention. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. How much notice do you need to give Comcast to cancel? No worries, Our team can definitely help right here! Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Downed Power Line. Thanks. Comcast does not do tree trimming. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. View the Xfinity outage map and find out when an area will be back online. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Sound the horn, roll down your window and call for help. Don't touch a downed power line or other equipment. Call BGE at 1-877-778-2222 to report any downed electrical lines. Rod Furlan is a crook and Thief and should be held accountable. Click Continue. Where on your property are the lines down on and would you consider them a safety hazard as of now? It's a hazard to pedestrians and vehicles! I need someone to come out and fix it. What to expect: Your complaint will be posted online in a public database. Press Enter to send it. Then, call PG&E at 1-800-743-5000. If you absolutely need to have it removed, consult with an electrician before doing so. Sky News is a British free-to-air television news channel and organisation. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. In the top right corner, you'll see a little chat icon near the bell icon. Thanks! A drop-down list appears. Not a word either by phone, email or through the support chat since then. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Connectivity and managing Your Comcast Business network. The ground around your car may be energized. Report an issue Select Chat. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! 7 years ago. Two delivery trucks have had close calls recently. For immediate assistance, check out the Xfinity Assistant. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Scroll down and select Manage Internet. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Here is a list of frequently requested telephone numbers: Cable. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I am a bot, and this action was performed automatically. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You will need to contact a tree trimming service yourself. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Stay at least 35ft away from any downed wires during cleanup and other activities. Call us at 800-477-5050. Our community is your official source on Reddit for help with Xfinity services. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. When asked if you want to order new service, say "No." Call 800.288.2020 . Update on June 10, 2021. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line.

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