Now you can try to downgrade back to the previous version. The app will immediately begin searching for a Hue sync box. Yes, but it only recognizes when it is HDR. When lots of users have various problems, they dont know how to solve even if they do the various test. Good question. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Philips Hue Verified account @tweethue. Additionally, software problems are typically more common and may require several steps to fix. All rights reserved. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. However for some users, they dont understand the charm in a practical moving watching experience. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). 3. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. I am using a DisplayPort to HDMI cable. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. (6 Safety Tips). By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. The gradient strip is definitely a big improvement over using just the light bars. All you need to do is set up a new entertainment area on your smartphone. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Some users reported that the app would lose connectivity as often as once every hour. Seems like after the last box update nothing is working it's been a while now. A: Answer. APs are also best used for devices that dont require a 100% reliable internet connection. Both the new app and the new physical device have some issues that users are currently working out. I don't seem to have Dolby Atmos though in Netflix? Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. The system is composed of two standalone units, which are an app and a physical box. Ive fixed it. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Optional: Pair a TV remote to the Hue sync box. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Wait 30 seconds. PLease see my previous comment for more details. Open up "Settings" on your iOS device. 3. My LG tv has only HDMI ARC and not eARC. Hue Bridge required, not included. Apple TV 4K, The consent submitted will only be used for data processing originating from this website. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. Starting to hate the sync box. But you should ensure a steady internet connection for your Hue Sync Box. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. These are relatively new Hue products and still have to go through their growing pains. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Click the Library shortcut that appears. He has therefore loved seeing smart homes hit the mainstream. Similar to the previous one, this one is also easy to solve. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. On your PC, search for %appdata% in the taskbar. Additionally, it may be worth contacting Philips Hue Support. This software allows the lighting system to react to the media youre playing on your computer or phone. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. Here I will give some suggestions if you will have some glitches. Who knows? Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Theres another problem that has to do with how you set up your Hue Sync Box. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. What if rolling back the upgrade doesnt do the trick? Click on the search icon on your taskbar and search for %appdata%. I have listed six methods for your issues. They recommended I change the cable between the Sync Box and my TV. 8. I found that many users have connection issues with their Hue Bridge. Very happy!! It should display a wide range of software and apps installed on your device. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. But you can rollback the version if you dont want to wait. They work greatmost of the time. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. At this point, we would recommend you to Contact Apple Support. My Smart Plug Keeps Turning On (or Off) By Itself! If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? Continue with Recommended Cookies. (2 ways), Are Philips Hue Bulbs Bright Enough? The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Any help appreciated. APs are often best used for devices that dont need a 100% steady internet connection. Uninstall both Hue and Hue Sync app and reinstalled them. Is there a way to force the Apple TV 4K to send Dolby Vision? Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Does your eye start adapting? Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. 5. This is a pretty glaring problem. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Is that the issue? James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Joseph_S. The Sync Box supports HDMI. The fix for this one is surprisingly easy. You can open it by typing %appdata% in the taskbar. Of course, many people still like it very much. Looks so much better and tidier. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. ADD UP TO 10 LIGHTS. You must want to solve this problem to enjoy it. Go hands-free with voice Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Continue holding the BIND and EJECT buttons for 10-15 seconds. All you need to do is connect the HDMI port to the primary slot in your TV or media system. With each update, new release notes are published so that you can keep track. Looks like no ones replied in a while. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. Lots of users have reported that they have various issues with the Hue Sync Box. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . Scroll down and tap on "HomeKit". How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. I have no problems with any other device . Thank you for using Apple Support Communities. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. 1-800-MY-APPLE, or, Sales and However, the challenge here is to properly diagnose the problem, especially if its a technical problem. Users are divided on this particular feature. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. But you can rollback the version if you dont want to wait. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? Your email address will not be published. However, it just supports 60Hz inputs currently. Delete this folder. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. 1 Home Entertainment Tech Resource. You can use them together or separately. If you have not created one, you can do so in the Hue app. Select your Wi-Fi network and tap Connect. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? We and our partners use cookies to Store and/or access information on a device. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. It should display a wide range of folders for apps installed on your device. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. If the AP is the reason that causes the connection issues, so how to fix it? To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. You also can keep the old installer files like Hue Sync Apps on your computer. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). I got the same issue. UU. TV signal drops until I reopen the Hue Sync app. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. When the connection is confirmed, tap Search. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. Press the button on the Hue Bridge. company number 03997482, registered in England and Wales. Please note that all comments go into a moderation queue (to prevent blog spam). However, it just supports 60Hz inputs currently. This app allows you to do a lot of fun things, it is for both Mac and PC users. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. Apple may provide or recommend responses as a possible solution based on the information Save my name, email, and website in this browser for the next time I comment. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Can You Control Your AC with a Smart Plug? Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. zulfikarfrombanbury, call Does Ring Now Offer 24/7 Recordings? Sync your on-screen TV content. However, whether its the app or the physical box, both systems are known to have some issues during connection. If the apps data files get messed up, the app can start having performance issues. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). JavaScript is disabled. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. Many users tell me that their app would be lost connectivity once per hour. Press and hold the power button on the Hue sync box. Simply delete this folder and the app should repair itself. To start the conversation again, simply I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. If you have used theHue Sync App, you may have some common issues with it. I was going to send mine back as I couldn't get it working properly all the time. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. I press Sync and it starts working but still says no signal detected. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Copyright 2000-2023 M2N Limited E. & O.E. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. To solve the problem, consider removing and reinstalling the same version again. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. It may be that the users are not familiar with how to use it, or some hardware and software problems. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. You may have an access point or two within your home if you like to use smart home devices. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. The last step is to install the new Sync app on your Mac or PC. Learn more about brightness. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. Apps are complicated pieces of software. Downgrade Back to Previous Hue Sync App Version. Both of these issues can be fixed with these quick tips and tricks. You also need to install the new Sync app on your PC or Mac. Navigate to the HueSync folder (Roaming or Local). . I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Read more. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. Smart Home Point 2019-2023. Sometimes goes off unexpectedly then has to be synced again. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2.
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