viagogo charge for cancelling sale

How do I change the email address on my account? All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, ticket details through activation process, all in accordance with the process outlined in the help pages. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. 1.2 Ticketing Exchange. This complaint was posted by a verified customer. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. How do I unsubscribe from your newsletter? Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. 23rd May 2017 - tickets are available to download Shouldn't someone be keeping track of sales and preventing things like this from happening? Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. 2.10 Collecting Payment. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. I am appalled by the lack of honesty, knowledge and training your staff showed. Event dates, times, venues and subject matter, which are listed on the ticket, may change. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. Search. If You do not qualify, do not use the Services. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). I don't know if I need to talk. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. If this is also unsuccessful We will not offer a refund. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. 1.2 Ticketing Exchange. carel chaussures paris; have aston villa won the champions league; where does the electron flow that we measure with dcpip As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. viagogo charge for cancelling sale. 2.6 Making an Offer. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. The event itself is within days and yet I still don't have any updates on my ticket. 16 interesting facts about mozart; chi st joseph medical records. We may also first deduct any amount you owe us from any amount we owe you. 6.1 No Warranty. Just before I paid for them a huge amount was added for VAT and 'costs'. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. 3.2 Other Information. What was the unforeseen circumstance? viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. 6.5 Tax Indemnity. it says. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 2.7 Payment Authorization. 5.1 Investigations. 2.13 Ticket Information. 5.4 Making Adjustments. I would definitely question it but I think you don't have much of a leg to stand on. viagogo charge for cancelling sale. 13th June 2017 - email received to say I was being refunded For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Excessive pricing, bad communication & despicable customer service and still no tickets! Copyright 2006-2023 OzBargain ABN: 26 144 073 772. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. 4.3 Sellers Shall Not Include Promotional Material with Tickets. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. This was a missold ticket, not at all factual to the concert. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Did you find this answer helpful? When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Such notice shall be deemed given one business day after the email is sent. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Editor, Marcus Herbert. I have received no contact re the rearranged date of the June event. 2.14 Substituted Seat Locations. I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated We will not allow You to buy or sell tickets before You have registered with Us. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 16/06/2022 . We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . VIAGOGO scams their customers, DO NOT USE IT. Rating: File your complaint. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Viagogo complaint: 50 euro charge of cancelled ticket sale. Please wait for me to edit this post before posting please false representation/ unethical behaviour. Your prices were miss leading and a scam. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. I'm from singapore and my number is +65 [protected]. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . There are still plenty of tickets available on the official site. As far as viagogo are concerned person A can not cancel listings on person Bs account. 2.7 Making an Offer. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Subscribe. We still haven't reached peak Viagogo. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? 3.3 Laws and Regulations. When We receive an offer by bank transfer, We will check to see if the bank account is valid. The tickets were listed and sold for $267 in total. You consent to the exclusive personal jurisdiction and venue of Swiss courts. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. Such notice shall be deemed given one business day after the email is sent. Hello If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 8 tickets, it makes it very clear that the price displayed is PER TICKET. 2.18 Merchant Description. Wanting to cancel sale on viagogo deleted1832113 10 Posted 6th Oct 2017 I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. Note that this is separate from any VAT viagogo is required to charge on its fees. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). 2.5 VAT on Seller Proceeds. 2.15 Substituted Seat Locations. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 6.8 All Sales are Final. Sellers should use our automated online confirmation process. 7.2 Copyright. 1.3 viagogo Guarantee. I wouldn't think it could be that improbable to query this as they have all the data available for them. 2.9 a) Exception to Sellers Obligation to Confirm. mrs browns boys show tickets - no tickets. We use you're site often and I am very disappointed with the lie you sold. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). I also don't have my tickets either! Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Piggyback tickets may not be sold in the same listing. After check out the price all the sudden had gone upto100. It was too late by the time we received your email to book things in. order was cancelled! 2.8 Payment Authorisation. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. . Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. 7.1 Ownership of Intellectual Property. Can I pick up my tickets instead of having them shipped? viagogo charge for cancelling sale. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. I'm aware that these tickets are in high demand, and this will be their last concert in the UK, so I managed to scrap together enough cash for a band I've been waiting my entire life to see. I recently sold 2 WWE RAW tickets for the London show through viagogo and I am still waiting for the money to be paid into my PayPal account which should have been completed the beginning of may when the event took place. The tickets through Viagogo cost me over 300 sterling. You warrant that you are over 18 years old and have the legal capacity to make the transaction. We may also first deduct any amount you owe us from any amount we owe you. arizona high school rodeo standings; cryptocurrency tax accountant near me As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Editor, Marcus Herbert. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. 2.1 Requirements. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; I confirmed the sale and wanted to ship the tickets over. money was still taken out! I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 6.5 Tax Indemnity. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. But is it legal for Viagogo to charge me such extortionate fees? Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. 7.1 Ownership of Intellectual Property. ; ; Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Welcome to viagogo's online ticket exchange (the "Site"). How Is Technology Changing How We Treat avarey947? The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Jason Ridout, Listing number [protected] During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. viagogo AG is registered in Switzerland, Company No. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Note that Your payment may be withheld if you violate this clause. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. 6.9 Change or Suspension of Site. This is not OK and I would not use Viagogo again. 7.5 Miscellaneous. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. I called back of which a different agent explained the situation and no tickets were available. 6.10 Notices. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. As I was told to send them to u asap so they'd have 'maximum selling time' To post a ticket for sale on viagogo You must first register with the Site. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. To post a ticket for sale on viagogo You must first register with the Site. Including any such items constitutes a material breach of these terms and conditions. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. Should I actually pay for this? Why do my tickets have someone elses name on them? 2.16 Season Cards. The Sellers and the Buyers are hereafter jointly referred to as the Members. (More than triple the price of 3 tickets). viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. David Birdsall. I bought 2 x Guns and Roses tickets for Sat 17 Jun. How do I find tickets I've already downloaded? The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. 4.1 Double Posting and Removal of Tickets. To list as a Seller, You must provide a valid credit or debit card. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. After reading a lot of negative reviews, I had second thoughts. https://www.youtube.com/watch?v=mGXViB2y2ys. Profitable Tips About Online Casino Sites. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. How do I find tickets I've already downloaded? I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. This is so we can promote the sale of tickets and items that You list for sale. I want a refund off $1393.43 you have taken my money! If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. The OP never checked properly on either of their accounts if the listings were cancelled. This charge is in addition to the amount originally paid for the tickets. Always remember anyone can post on the MSE forums, so it can be very different from our opinion.

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